Key Client Customer Experience Consultant

Job Description

Appetiser

At Maersk, we are on a mission to simplify global trade and have a significant impact on the world economy, as well as on your career. As a true integrator of container logistics, we aim to connect and simplify our customers' supply chains through innovative, end-to-end solutions.

But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.

By combining our scale and resources with an entrepreneurial mindset, you’ll look forward to a career path that offers growth, development, and the chance to make a real impact in the logistics industry.

Purpose of the Role

As a Key Client Customer Experience Consultant, you will be responsible for managing the Customer Experience by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit both Maersk and the customer.

• Develop a deep understanding of your customers' businesses, including their drivers, needs, and pain points.
• Onboard customers and build strong and collaborative relationships with both established and new customers.
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understand external factors impacting your customers' supply chains and respond promptly to their needs and expectations.
• Align with customer expectations and provide solutions that meet their needs.
• Lead digital adoption discussions with customers and identify opportunities for cross-selling and upselling logistics and services products.
• Conduct performance reviews with customers and provide feedback and solutions to improve their supply chain efficiency.
• Manage vendor relationships and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of any deviations from the transport plan, including potential solutions or alternatives.
• Actively seek out and act on continuous improvement opportunities both to customers and internal/external stakeholders.

We’re looking for

• At least 3 years of experience within the shipping, supply chain or logistics industry
• Excellent stakeholder and customer relationship management, interpersonal and communication skills
• Strong analytical and problem-solving skills
• Good process understanding and digital proficiency
• Ability to work under pressure, keeping quality in focus
• Strong execution mindset and cost consciousness

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

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