Knowledge And Learning Specialist

Footscray, Dandenong or Bendigo location, with flexible hybrid work arrangement
Salary circa $90k plus super pro rata
6 month contract
Positively impact employees' daily activities
Applications close 2 March 2024
About Us
State Trustees provides Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
For more information please visit our website www.statetrustees.com.au
About the Team
The focus of our Change team focus is on the Intrust program of work to enable new ways of meeting our clients' needs for today and the future. We work with, and support, all levels of the business and have a collaborative approach with everything that we do. We love to innovate and look at doing things differently, while ensuring we have fun along the way.
About the Role
In this pivotal role, you will have a direct impact on employees' daily activities through two key functions - Knowledge and Learning.
Your main duty will involve establishing efficient knowledge management practices within our internal platform, InTrust. This role involves overseeing all aspects of knowledge management, from data input to shaping the overarching knowledge strategy. You'll be responsible for maintaining and improving knowledge governance and standards, as well as working closely with key business stakeholders to create and refine knowledge articles.
Additionally, you will play a crucial role in supporting the broader Change team by facilitating the implementation of learning initiatives for InTrust. This includes designing and conducting training sessions to empower our staff to effectively navigate and utilize the system with confidence.
Skills & Experience
Proven experience as a technical writer/editor
Highly effective communication skills
Understanding of the principles of knowledge management
Technical aptitude and excitement to quickly learn new technologies
Strong analytical and critical thinking skills
Ability to guide cross-functional collaborations, fostering an environment that is conducive to knowledge sharing and innovation
A proactive attitude and a focus on solving problems and delivering results
Flexible and adaptable; able to work in ambiguous situations.
Employee Benefits
One-off work-from-home set up payment
Career development
Health and well-being programs
Flexible working conditions
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Retailer discounts
Charitable workplace giving
Employee social club
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.
How to Apply
Click the Apply button to commence the application process and include a cover letter and CV.
We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.