Address- Permanent Full Time Role
- South Yarra Location
- Immediate Start
- Salary negotiable depending on skills and experience
My client a leading MSP and Cybersecurity provider in South Yarra, is seeking a talented L3 Systems Engineer to join our team. In this unique role, you'll wear two hats: technical problem-solver and trusted client advisor. Leverage your expertise in Azure and server infrastructure to design and implement solutions that optimise client systems. With your strong communication skills, you'll build strong relationships and ensure clients receive exceptional support.
Why this role could be right for you?
- Opportunity to work for a leading MSP in a dynamic and fast-paced environment.
- Be part of a supportive and collaborative team.
- Make a real difference by helping businesses achieve their IT goals.
- Continuous learning and development opportunities.
- Competitive salary and benefits package.
Overview
We are seeking a skilled and proactive L3 Systems Engineerto join our clients Managed Service Provider (MSP) team. This role involves a combination of technical expertise, client interaction, and project management. The ideal candidate will have a strong background in Azure Cloud Infrastructure, server management, and excellent communication skills.
Responsibilities
1. Client Interactions
- Engage with clients on a regular basis to understand their needs, challenges, and technology requirements.
- Conduct regular meetings to discuss their technology roadmap and execute it effectively.
- Provide clients with regular updates on project milestones and ensure alignment with their business goals.
- Attend onsite client meetings to assess their environment and present technical solutions.
2. Technical Expertise
- Design and implement technical solutions to meet client requirements, leveraging your expertise in Azure Cloud Infrastructure (Azure AD Conditional Access), Microsoft Endpoint Manager (MEM), server infrastructure (VMWare, Hyper-V)
- Serve as an escalation point for Level 1 and Level 2 Engineers.
- Demonstrate a strong understanding of Azure Cloud Infrastructure and Azure Conditional Access.
- Utilize Microsoft Endpoint Manager to manage, enrol devices, and deploy policies (including workstations, mobile phones, and macOS devices).
- Manage server infrastructure efficiently.
VMWare and Hyper-V experience
3. Proactive System Improvement
- Proactively assess client environments and recommend improvements to optimize performance, security, and prevent potential issues.
- Be proactive in addressing potential issues to prevent reactive incidents.
- Collaborate with clients to enhance their systems’ performance, security, and reliability.
4. Incident Management
- Act as the first point of contact for client escalations.
- Resolve technical issues promptly and effectively.
- Coordinate with other team members to ensure timely resolution.
- 5. Additional Skills (Beneficial)
- Familiarity with Azure Information Protection implementation.
- Knowledge of Veeam and Azure backups.
6. Qualifications
- While formal qualifications are not mandatory, the candidate should possess in-depth knowledge of the technologies mentioned above.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, VMWare certifications) are advantageous.
Requirements
Skills and Competencies
- Strong communication and interpersonal skills.
- Analytical mindset with problem-solving abilities.
- Ability to work independently and as part of a team.
- Proactive approach to system management and client satisfaction.
Experience
- Proven experience in a technical support role or MSP environment (3+ years)
- Strong understanding of Azure Cloud Infrastructure, Azure AD Conditional Access, and Microsoft Endpoint Manager (MEM).
- Experience managing server infrastructure (VMWare, Hyper-V).
- Excellent communication, interpersonal, and client management skills.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Proactive and results-oriented approach with a passion for exceeding client expectations.
- Proven track record in managing client relationships and technical projects.
