Lead Advisor, Study Credit

Lead Advisor, Study Credit
Brand, Partnerships and Business Development - Student Pathways

• Continuing, full-time position
• $84,516 to $92,899 per annum (HEO6)
• Plus 17% employer superannuation
• Salary packaging options are available
• 5 weeks annual leave plus Christmas week shutdown, per annum
• Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women's Society, and the many international cultural groups - all will feel valued and respected at UNE.
You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.
About the Role
The Lead Adviser, Study Credit provides specialist advice and expertise in relation to Student Pathways services relating to admission, Study Credit and enrolment for commencing and continuing students. As a coach and thought leader within the Student Pathways team, the Lead Adviser, Study Credit contributes to the continual improvement of Student Pathways' processes to positively affect student outcomes; participates in projects, assisting with planning the development of new and amended policies and procedures; ensures training and knowledge transfer for relevant processes is delivered and integrated with existing business processes and ensures the delivery of high level administrative services and support.
About You
To be successful in this role, you will have:

• Demonstrated organisational skills to thrive working in a dynamic and complex environment, exercising independence, initiative and judgement.
• Accuracy and attention to detail as well as the proven ability to identify and analyse information to resolve complex problems will be essential.
• Outstanding interpersonal and communication skills with the ability to develop effective professional relationships, maintaining diplomacy, discretion and confidentiality.
• The ability to coordinate delivery of strategies and plans to support services to students and staff.
• Leadership experience and demonstrated experience in managing and coordinating a broad range of administrative functions.

About the Division
The Brand, Partnerships and Business Development Division is responsible for promoting Brand UNE, enabling student recruitment (domestic and international), developing business partnerships and promoting corporate fund raising and philanthropy.
The Student Pathways team at UNE is responsible for: prospective student relationship management; managing and administering domestic admissions and credit applications; recruitment; and conversion activities for the University. The Student Pathways team is seeking a new Lead Advisor, Study Credit to join their dynamic team.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit
Enquiries and Additional Information
To discuss this role please contact Emma Wells, Manager, Student Pathways, phone: 02 6773 2883, email:
Closing Date: Midnight, 07 January 2024
Reference No: 223246
To Apply
Please submit the following documents by clicking the Apply Now button below. Your application should contain all of the following: * Covering letter;

• Responses to all of the selection criteria (as found in the position statement);
• Current Curriculum Vitae; and
• Certified qualifications cited in your application for this position.

Applicants may be subject to pre-employment checks
For further information about this position, please see the Position Statement below.
Please visit for further information about this position and other career opportunities at UNE.