Lead Customer Support Manager

THE FUTURE IS WHAT WE MAKE IT.

Lead Customer Support Manager

Melbourne

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

We are currently seeking an experienced Lead Customer Support Manager to join our team based at our Abbotsford office. This role will lead strategic processes that enhance customer engagement, enable processes and tools for the organization and drive organizational accountability resulting in improved customer satisfaction. This cross functional role will develop and drive a management operating system that channels & prioritizes internal and external customer requests and deploys actions through enterprise tools for execution

Key Responsibilities:

• Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys
• Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources
• Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments
• Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience
• Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions

Key Experience & Capabilities:

• Bachelor's degree in Business, Engineering or related field
• 5+ years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
• Proven leader, with experience in a direct customer facing role
• Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities
• Demonstrated partnering skills with key internal and external customers

About Us

The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We've been innovating for more than 100 years and now we're creating what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.

The future is what we make it. So, join us and let's do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

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Additional Information

• JOB ID: HRD225171
• Category: Customer Experience
• Location: 45 Grosvenor Street,,Abbotsford,VICTORIA,3067,Australia
• Exempt