Lead, Marketing Cloud Journey Designer

• Based at our Geelong, Waurn Ponds Campus or Melbourne, Burwood Campus
• Full-time and fixed term for 12 months
• HEW 8 $109,837 - $125,755 + 17% Superannuation (pro rata, part time)

The Job:

• Develop and implement systems and procedures to guide the student journey program of work and track progress and measure performance
• Plan and oversee continuous improvement actions to inform strategies in own work area and across new technologies
• Consult a diverse range of stakeholders and analyse linked large data sets and model data to provide insights into customer behaviour and make recommendations for journey optimisations
• Shares and builds internal knowledge and skills in platforms and journey design, enabling team
• Establish and maintains strong collaborations with student services, Dean of Students, Marketing & Recruitment, Digital Services and DUSA, to integrate stages of the student journey to build collaboration and develop common goals

To be successful, you’ll have:

• Experience with Salesforce and Salesforce Marketing Cloud
• Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or
• An equivalent combination of relevant experience and/or education/training (marketing, multimedia, information technology, communications, or other related areas)
• Experience in SQL, data analytics, data modelling
• Experience in digital journey design and MarTech implementation and enablement

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Fiona Greig (Director, Student Experience and Engagement) on 03 5227 2958

For a copy of the position description, please see below:

PD - Lead Marketing Cloud Journey Designer (551138).pdf

Applications for this position close on Friday 1st of March.

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.