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Form of workKia Ora, Hola, สวัสดี, Guten Tag!
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
Global Supply PM&E is looking for an experienced Lead Product Manager to manage the strategic vision, technical health and stability of our Touring, Cruise & Insurance travel products and integrations.
You would be joining the Global Supply PM&E Land, Cruise & Ancillaries team, taking ownership of the product planning and execution throughout the product life cycle including requirement gathering, prioritizing product and customer requirements, and communication to drive a well-executed roadmap of quality and value.
The Lead Product Manager will ensure that the Touring, Cruise & Insurance Road map is adding business focused and technical initiatives, features and improvements to provide robust and reliable solutions and platforms that contribute to growing revenue and customer satisfaction.
A day in the life...
- Responsible for defining and executing the product strategy.
- Identify customer needs, trends, and competitive landscape to develop a product that meets the needs of the target market and differentiates the product from competitors.
- Collaborates with cross-functional teams such as engineering, design, and sales to develop and launch the product.
- Work with Marketing, Sales, Operations and Product to create a go-to market plan and identify the best channels to reach the target customers.
- Track key metrics aligned to the overall business objectives, such as revenue, customer acquisition and retention, and customer satisfaction.
- Identify opportunities for improvement and make recommendations for product enhancements and update.
Who you are...
- 2+ years professional experience in a product management role.
- A bachelor’s degree or demonstrated equivalent experience.
- Strong business acumen, able to understand the market, competition, and financials to drive product success.
- Strong analytical skills, use data and metrics to make informed product decisions.
- Strong leadership skills, able to motivate and inspire the team to deliver their best work.
- Excellent communication skills, able to communicate the product vision and strategy effectively to all stakeholders, including engineers, designers, marketers, and executives.
- Ability to create a clear and compelling product vision and guide the team towards achieving the product goals.
- Use best-practice product management methodologies to rapidly research, prototype, test and iterate new features.
- Assists with the creation and maintenance of the product roadmap outlining key milestones and priorities for the product development team.
- Deep understanding of the customer and their needs to create a product that meets those needs.
- Ability to think strategically about the product, anticipating potential issues and planning ahead to ensure that the product is successful.
- Works collaboratively with cross-functional teams, including engineering, design, sales, product and marketing.
- Able to adjust to changing market conditions and customer needs.
- Create experiments, including running A/B tests and gathering customer feedback through surveys and interviews to validate whether changes are likely to drive loyalty and retention.
What you'll enjoy...
- Tick destinations off your bucket list with our discounts on travel and accommodation.
- Employee Share Scheme through Equate Plus.
- Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility.
- Receive ongoing training and professional development.
- Closing the Gender Gap in Super Balances! FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years!
- Preference for internal progression through Brightness of Future.
- Global career opportunities in a network of brands and businesses at your fingertips.
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
- Opportunity to attend global awards events, including Global Gathering (Lisbon 2024).
- Various social events to promote networking, the celebration of wins, and sometimes just for fun!
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-LR1
