AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
Role Type: Permanent
Work Location: Bengaluru
The EF&D SRE function will provide proactive management of services across all systems and platforms whilst driving a continuous service improvement plan. The role and function will also drive service operational excellence consistently and ensure stable production systems to meet the needs of Business colleagues and customers. Lead and drive Global Service Management initiatives, raising risks around service to drive the investment slate. Engage and support Business colleagues to increase their productivity through identifying opportunities for remediation of issues with Technology solutions.
The Support Operations Lead is accountable for Service Availability of existing EF&D services within Finance and Treasury Space with focus on Service Level Agreements (SLAs), developing service improvement plans, and influencing service management strategy through interactions with key suppliers and internal technology groups. The role is based in Bangalore.
About You
- 12+ years of experience working in Service Management Environment with hands-on prior experience as a Support Engineer.
- As a senior member, have the ability to supervise the work of junior team members working on shifts.
- Prior experience in leading a support team(Application and Batch)
- Be readily available to support overnight critical issues
- Good People Management skills and focus on Stakeholder Management.
- Work as a recovery manager in tech bridges during HPI or any critical incidents
- Serve as escalations point for peers and other junior resources
- Understand group change/release management process, participate in releases and focus on automating/optimising release process.
- Good Support Knowledge and Hands-On engineering experience in supporting critical applications
- Demonstrated ability to apply ITIL best practice framework in large organisations (preferably in the Banking and Finance Industry)
- Senior customer management and interpersonal skills with the ability to effectively manage relationships by facilitating and influencing decision making.
- Prior internal and/or external consultancy skills with the ability to work across functional areas of the organisation to deliver business outcomes.
- Proven delivery capability across geographical regions and different business units in a dynamic and changing environment
- Practical experience in managing support teams, incident management, problem management, and change management activities.
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills –
- Customer coaching mindset
- Leadership experience
- Role models a strong customer focus, preferably with retail experience
- Enjoys working in a collaborative team environment
- Ability to multi-task, highly adaptable to change and ambiguity
- Proactive, shows initiative and keen to try new things i.e. new technologies
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. And that’s big.
But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate to provide all our people:
- Health and wellbeing programs
- Discounts on selected products and services (from ANZ and beyond)
- Flexible working arrangements, lifestyle leave and career breaks
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 60045.
Job Posting End Date
12/03/2024, 11.59pm, (Melbourne Australia)
