Product Support Service Engineer (Mining Safety Solution, Leading Global Vendor)

Do you have 2-5 years of field/Service Engineering or Product Support of software and hardware in an industrial domain? Do you want to work in a talented and collaborative team with a very strong customer service ethic within the largest vendor of mining technology and mining equipment in the world?
  
Reporting to the Product Support Manager & working with one peer, this position is responsible for the Driver Fatigue Monitoring System. Duties include:

• Monitoring the overall performance of a driver fatigue monitoring product to reduce warranty costs and to meet needs of customers worldwide.
• Identifying problems, investigate causes and establish priorities for resolution.
• Contributing to NPI (New Product Introduction) team for the setting of serviceability, reliability and durability goals and pilot test program.
• Initiating action for product improvement through warranty program preparation to address commercial/business impact of field problems.

This is a great career opportunity offering you challenging and interesting work that straddles software, hardware & networks. There are opportunities to advance your career for those that are strong
    
To be successful in obtaining this role you will have the following:

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Software Engineering or Electronics, Computer Science or equivalent technical experience.
• 2-5 years experience in field or Service Engineering, and Product Support related positions
• Proven self-starter and problem solver, that demonstrates an appropriate sense of urgency
• Strong ability to work with people from many different backgrounds and cultures, internally and externally, with the ability to collaborate and influence others
• Excellent written and verbal communication skills
• Strong mechanical aptitude and product knowledge and good engineering background
• Self motivated and organized
• Highly skilled at mulit taksing and trouble shooting
• Working with warranty and claims is ideal
• Proficient in use of Microsoft Office
• Well versed in IT, Cybersecurity
• Ability to effectively communicate with technically and non-technically skilled mining customers and dealers alike
• Process oriented

This is a permanent role paying approx $100k - $120k, 12% super if you pick this organisation's super fund otherwise 11%, annual performance bonus of 12% of the base salary and discounted shares using a salary sacrifice. There are plenty of career opportunities within this organisation to progress as the technology arm is rapidly expanding.
  
This is hybrid role requiring you to work 3 days per week in the office, which is Brisbane CBD based. The role will require up to 25% travel to mine sites.
  
Only candidates who have Australian/New Zealand citizenship or Australian Permanent Residency will be considered for the role.
  
For further details contact Fortunato ("Forty") Galluzzo on 043 870 9***.