Address About the Role
As a Lead Hand you will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to the customer in a timely manner.
Your duties will include the supervision of a small team, shuttling fleet between the wash and counter locations, cleaning cars including both the interior and exterior as well as completing other adhoc duties as required.
Duties and Responsibilities
Supervise a small team to ensure vehicles are washed and cleaned following processes and to required standard, providing coaching to team as required.
Liaise with Duty Manager to discuss and organise fleet, staff and general shift requirements.
Conduct regular checks and communicate with Return Agents to monitor check in volumes and rental bay levels.
Clean interior and exterior of vehicles according to quality standards.
General tasks that support the efficient running of the washbay area and fleet management onsite.
Assisting customers with inquiries, concerns and requests in a positive and friendly manner where required.
Skills & Experience
Hold a full and valid driver's licence, with the ability to drive both manual and automatic vehicles in a range of sizes
Have some experience leading small teams
Enjoy working in a team environment, however you will be self-directed and able to work independently when required
Be passionate about delivering an exceptional product to our customers
Value quality workmanship and take pride in each vehicle you deliver
Demonstrate initiative by continually looking for your next task without being asked
Possess basic computer skills and the aptitude to learn administrative tasks
Benefits and Perks
$25.46 Hourly pay + loadings
Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
Employee discounts on car rental across Avis Budget Group
Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
Full training provided to help you achieve your goals & reach your potential
PialligoAustralian Capital TerritoryAustralia
