Lead Vehicle Service Agent

About the Role

As a Lead Hand you will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to the customer in a timely manner.

Your duties will include the supervision of a small team, shuttling fleet between the wash and counter locations, cleaning cars including both the interior and exterior as well as completing other adhoc duties as required. 

Duties and Responsibilities

• Supervise a small team to ensure vehicles are washed and cleaned following processes and to required standard, providing coaching to team as required.
• Liaise with Duty Manager to discuss and organise fleet, staff and general shift requirements.
• Conduct regular checks and communicate with Return Agents to monitor check in volumes and rental bay levels.
• Clean interior and exterior of vehicles according to quality standards.
• General tasks that support the efficient running of the washbay area and fleet management onsite.
• Assisting customers with inquiries, concerns and requests in a positive and friendly manner where required.

Skills & Experience

• Hold a full and valid driver's licence, with the ability to drive both manual and automatic vehicles in a range of sizes 
• Have some experience leading small teams
• Enjoy working in a team environment, however you will be self-directed and able to work independently when required 
• Be passionate about delivering an exceptional product to our customers 
• Value quality workmanship and take pride in each vehicle you deliver 
• Demonstrate initiative by continually looking for your next task without being asked 
• Possess basic computer skills and the aptitude to learn administrative tasks 

Benefits and Perks

• $25.46 Hourly pay+ loadings
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Access to Perkbox– discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
• Full training provided to help you achieve your goals & reach your potential