Address- Remote opportunity open to candidates based in NSW, VIC or QLD
- Permanent opportunity for a Team Manager to work within our Ops Capability team
- Opportunity to work with the 5th largest General Insurer in Australia
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"
Your Team
Reporting to the Senior Manager of Operations Capability, you will be accountable for the delivery arm of the Capability team, leading and coaching Facilitators in building and embedding aligned learning solutions and frameworks.
You will drive a culture of customer centricity and accountability through strong leadership and development of the team to deliver on its strategic plan.
You will be responsible for driving improved learning outcomes, better employee learning experiences and ultimately improved customer experiences.
This is a Remote Opportunity open to candidates based in NSW, VIC or QLD.
Your duties and responsibilities
- The delivery of training to small and large groups across product, process, behavioural and systems across the Hollard Operations business team
- Manage the delivery of all training courses to meet operational needs
- Conducting in face to face and virtual training/coaching to support capability development and role readiness
- Manage registrations, completion and evaluation of all course delivery
- Work collaboratively with SMEs in the preparation of Induction and training programs to leverage from current initiatives, to ensure a consistent approach to learning is applied
- Editing and amending course content, building content that speaks to the needs of the business
- Creation of training content that is tailored to different learning styles and audience groups
- Provide team support and some administrative tasks where required
Your knowledge and experience
- Relevant learning experience coupled with Cert IV in Training & Assessment (highly desirable).
- Strong understanding of adult learning principles and training delivery techniques.
- Experience in the implementation or various learning programs of work across multi-dimensional teams.
- Experience in designing and delivering various types of learning programs, such as classroom-based training and blended learning solutions.
- Understanding of change management principles and approaches.
- Excellent communication and presentation skills with the ability to articulate complex concepts in a clear and engaging manner.
- Ability to build collaborative relationships and work effectively with cross-functional teams and stakeholders.
- Familiarity with learning management systems (LMS) and other learning technologies.
- Proficiency in analysing data and using evaluation metrics to measure the effectiveness of learning initiatives.
- Team builder with inclusive and development-based approach.
- Ability to work autonomously and comfortable with challenges, being proactive and continuously looking for opportunities to improving our business.
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
- Professional and technical development opportunities
- Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
- Generous employee insurance discounts
- Novated lease options
- Corporate employee discounts from various retailers
- Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.
Please note that a full background check will be completed on the successful applicant.
NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
