AddressGrosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC, Electrical and other systems for our vast range of clients nationally.
As partners to leading property portfolios across Australia & New Zealand, our core technical services across HVAC, Fire and Electrical achieve real outcomes and long-term value for clients. Innovation, curiosity, and reliability are at the core of how we do business. At Grosvenor Engineering Group, we believe our people are our most valuable asset. As a successful, growing ANZ business we recognise it is our exceptional team of people who truly make things happen. Our people hail from all corners of the world with all types of skills and expertise – but we’re all passionate about the same thing – delivering the best!
We’re on the lookout for a top talent NationalOperations Team Leader to work out of our Moorebank office.
Leading a team of Operations Administrators your role will be to manage and provide Work Order administration support to all Grosvenor Engineering Group business units nationally.
About the Role:
- Liaise with internal and external stakeholders offering support and ensuring all key processes and procedures are consistently actioned.
- Ensure team members are held accountable for upholding performance standards.
- Manage day to day task co-ordination and administration of work requests.
- Ensure system data is accurately maintained and reflects current work order status.
- Develop and maintain Service Level Agreements (SLA’s) for all tasks through the Grosvenor ticketing system.
- Daily follow up with internal resources to confirm works in progress, KPI’s, reports and key metrics.
About you:
- Previous experience leading a team in a fast-paced collaborative environment.
- Demonstrated experience in workload prioritisation and meeting deadlines.
- Excellent customer service and problem-solving skills
- Exceptional communication skills, both written and verbal.
- Strong computer and administration skills.
Benefits:
- Competitive salary based on experience and qualifications.
- Utility Discounts, Health Insurance Discounts, Employee Assistance Program and Novated Leasing, plus many more!
- Opportunities for career advancement and professional development.
- Ongoing training and support from industry experts.
- Dynamic and collaborative work environment with a focus on teamwork and innovation.
Join Our Team:
If you are a skilled Operations Team Leader looking to take your career to the next level, we want to hear from you! Join the Grosvenor Engineering Group family and become part of a team that is dedicated to excellence and customer satisfaction. Click APPLY to submit your resume and cover letter detailing your relevant experience and qualifications.
