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Form of workAbout The Role
Serving as the main point of contact for our in-house loan application processors, you will be required to respond to requests for technical assistance in person, via phone, chat or email.
Within this role, you will be required to respond to help desk ticket requests via our in-house communication channels. Based on the information provided to you, you will research and determine the best solution using the various information resources available to you.
Key Responsibilities:
- Support and/or escalate user enquires in a timely manner
- Assist in the monitoring and correct configuration of User Access controls
- Accurately log events and issues, along with the resolutions within the relevant software
- Diagnose and resolve hardware/software/configuration obstacles
- Collate and deliver any feedback/suggestions from users to the appropriate internal team
- Assist in data base/SQL Management, system shutdowns/restarts, new release testing/sign off, if required based on skillset.
About You
As well as being customer-orientated, cool-tempered and having an eye for detail, you will also need to:
- Have sound IT technical knowledge and skills
- Hold a BS/BA or equivalent in IT, Computer Science or other relevant field (although this is not critical if you can demonstrate relevant on-the-job experience)
- Have a good working knowledge of home loan and consumer lending application processing in a financial environment
- Have proven experience as a help desk technician or in another customer support role
- Have a good working knowledge of SQL, database management, XML, cloud and security requirements working in a financial environment
- Have a satisfactory understanding of computer systems, mobile devices and other on-line tech/software products such as Manage Engine & Jira
- Have the ability to diagnose and resolve basic technical/software/user assistance queries
- Be able to communicate effectively
About Auswide Bank
Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.
Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
About Our Benefits
- (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff
- (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
- Employee Assistance Program (EAP) and various Health & Wellbeing programs
- Bank Staff Share Plan options and Years of Service Recognition program
- An extensive range of discounts and benefits associated with the Bank’s financial products
- Discounts with various business partners
- A complete range of generously subsidised corporate uniforms
How to apply
This is an exciting opportunity which has become available in our Bundaberg Head Office. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.
