Level 1 & 2 Desktop Support Technician

About us:

We provide 3rd party resources to assist with Infrastructure rollouts, provide regular environmental health checks and Implement customer SOE builds.

Suitable for someone with full time availability. This is an on-site customer facing role requiring Level 2 Desktop Support.

This role requires a high level of customer service including excellent communication skills.

Key accountabilities: 

• Maintain, support and provision Desktop hardware including PCs, Laptops, Ruggedised and Mobile devices, in addition to, Printers, Peripherals, and Audio-Visual appliances, ensuring such hardware Assets are recorded and maintained.
• Utilise your skills in Active Directory and Office 365.
• Utilise Customer Service practices including courtesy, helpfulness and follow-through in all aspects of service requests, incident and problem management, ensuring a high level of Customer Satisfaction, preventing over or under servicing.
• Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and technical documentation for inclusion into the Knowledge Base.
• Utilise Service Management tools to actively monitor tickets and maintain accurate and timely information about the status of assigned jobs.

Knowledge, skills & expreience required:

• Tertiary qualifications in an ICT related discipline including relevant industry certifications, and/or equivalent experience in Desktop Services or Field Service Operations for a large organisation, with a solid understanding of the Information Technology Infrastructure Library (ITIL) Framework.
• Superior Customer Service skills and solid interpersonal, written and oral communication skills.
• Demonstrated problem solving, incident management and request fulfilment experience, and the ability to perform well under pressure, manage conflicting priorities and meet deadlines.
• Attention to detail and demonstrated experience in preparing detailed documentation including End User Work Instructions, Self-Help guides and technical documentation.
• Collaborative and supportive Team player, who promotes Teamwork, is able to identify unacceptable workplace behaviour and encourages conflict resolution.

An excellent hourly rate is on offer.

If you feel that you possess the relevant skills and experience to succeed in this role, don't delay, apply today!