Level 2 ICT Helpdesk Officer

The Client
Professional Search Group is seeking an exceptional communicator and customer service superstar to fill the role of an L2 IT Helpdesk Officer with a global market leader in the manufacturing and distribution industry. This is a permanent role with fantastic career development opportunities.
The Role
Located in the eastern suburbs, you will be an integral part of a small, close-knit team of experienced technicians, providing Level 1 and 2 support.
Skills and Experience
To be successful, you will have the following skills and experience:

• Minimum of 12 months experience in a Desktop Support role.
• Proficient in IT troubleshooting.
• Familiarity with ticketing systems.
• Excellent knowledge of Windows Desktop Environments.
• Experience with MS Exchange and Active Directory.
• Knowledge of Virtualisation, including VMWare.
• Proficient in Veeam and Server Builds.
• Competence in Mobile and Printer support.

In addition, you will have:

• Strong communication and customer service skills.
• Effective time management skills with a keen ability to learn.
• Team player mind set.
• Passion for IT.

In return, you will work within a supportive and well-established team environment. The organisation also has onsite gym facilities and onsite parking.
Apply Today
To be considered for this role, submit your CV today (ideally in a Word format) by clicking the 'Apply' button or send directly to