AddressJoin a leading Australian SaaS provider in the healthcare industry, based in Sydney CBD, offering cloud/SaaS platform support. You'll have ample opportunities for growth and development while working closely with the development and support teams. Your role will involve providing support and training to practitioners and their staff, enabling them to enhance patient relationships and streamline business operations. Collaborating within a proactive team environment, you'll ensure a positive and effective experience for all stakeholders.
Responsibilities:
- Manage complex data conversions from multiple legacy systems into cloud MSSQL databases.
- Support customers in troubleshooting technically complex issues.
- Log, monitor, and manage customers' incidents, requests, and tasks to meet Service Level Agreement targets.
- Determine the nature of incidents, requests, and tasks, delegating, prioritizing, and allocating to the relevant support team if unable to resolve.
- Provide 'Incident Ownership' from point of logging to resolution.
- Support software installation and configuration.
- Diagnose, document, and communicate complex product bugs and feature requests.
- 3+ years of experience in a Technical Support environment and application support.
- Proficiency in SQL with the ability to write queries for troubleshooting and data manipulation.
- Strong communication and customer service skills, coupled with a strong work ethic and attention to detail.
- Knowledge of multiple operating systems and web browsers, including Windows, Mac, Chrome, Firefox, and Safari.
- Understanding of SQL procedures to support data ingestion, improving data quality, and consistency.
