AddressWe are seeking a skilled Level 3 Microsoft 365 Support Engineer with a specialised focus to join our dynamic team. If you are passionate about M365 ability to positively impact commercial productivity and collaboration and excel in solving complex issues, we want to hear from you!
Job Description:
As a Level 3 Microsoft 365 Support Engineer you will play a crucial role in ensuring the stability, efficiency and optimisation of our clients' Microsoft 365 environments. Your primary responsibility will be administering and supporting Exchange, alongside providing top-tier support for Teams, SharePoint and OneDrive.
Key Responsibilities:
- Administer, maintain and support Microsoft Exchange environments, ensuring high availability and optimal performance;
- Provide Level 3 support for Microsoft Teams, SharePoint and OneDrive, resolving complex issues and delivering solutions to enhance user experience;
- Troubleshoot and resolve escalated technical issues related to Microsoft 365 applications and services;
- Collaborate with Level 1 and Level 2 support teams to streamline processes and improve incident resolution times;
- Perform root cause analysis for critical incidents and implement corrective actions to prevent recurrence;
- Assist in the design, implementation and maintenance of Microsoft 365 solutions, ensuring they meet the needs of our clients;
- Develop and maintain comprehensive documentation for system configurations, processes and procedures;
- Stay current with the latest Microsoft 365 technologies and best practices to provide informed recommendations to clients; and
- Participate in on-call rotations to provide after-hours support as needed.
Experience:
- Proven experience as a Level 3Support Engineer or similar role, with a strong focus on Microsoft Exchange administration. This includes using Mimecast for email filtering / spam;
- In-depth knowledge of Microsoft 365 suite, including Exchange, Teams, SharePoint and OneDrive;
- Expertise in troubleshooting and resolving complex technical issues in Microsoft 365 environments;
- Strong understanding of networking concepts, Active Directory and Azure AD;
- Experience working with ID Management within M365 and bonus points for experience working with Okta;
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders;
- Relevant certifications such as Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate, or similar are highly desirable; and
- Strong analytical and problem-solving abilities.
How to Apply
For more information or a confidential discussion please call Alex Hill at u&u on 07 3232 9*** or email *********@uandu.com quoting reference number 36531.
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via ***********@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
Please submit your resume in Word format only.
