Library Assistant - Casual

About Us :

Katherine Town Council is the Municipal Council for Katherine, NT. Providing services to the Katherine Community relating to rates, roads, infrastructure, animal control, waste management and other core essential services.

At the heart of the Big Rivers region is Katherine, the fourth largest township in the Northern Territory. Outside of Darwin and Palmerston Local Government Areas, Katherine is the next major regional centre closest to the Port of Darwin; the only major multimodal port located in Northern Australia and Australia’s gateway to the Asia Pacific.

Katherine is located at a critical crossroads point for Northern Australia and the top end, connecting Perth to Darwin from the west and Adelaide to Darwin through the north/south highway and rail corridor. Katherine services the wider region with access to education and medical services.

Around 8,000 people live in the Katherine municipality. The local RAAF Airbase at the Katherine suburb of Tindal adds around 2,000 to this figure making it over 10,000 people living and working in Katherine.

Our Community is at the center of everything we do. In achieving this, we continue to the vision where:

• Katherine is welcoming, vibrant, family-friendly, and fosters diversity and unity.
• In Katherine, everyone belongs, everyone feels safe, and there is a sense of community
• Our vision recognises the importance of valuing our environment and investing in our people and culture.

VISION

Katherine Town council's vision is for Katherine to be a place of opportunity where we live, work, learn and grow together.

MISSION

Together, we will work effectively today, to shape our exceptional future tomorrows.

VALUES

• Accepting of DIVERSITY
• Sense of COMMUNITY
• Respect for PEOPLE, our ENVIRONMENT and our CULTURE

About You :

• Relevant Certificate qualification
• Sound written and verbal communication skills

Position Summary :

This position reports directly to the Library Services Coordinator and is responsible for the provision of consistent, high quality customer service in all aspects of the Katherine Public Library’s services.

Key Requirements :

• Demonstrated ability to meet the positions key responsibilities
• Ability to understand various legislations, Council By-Laws, statutory obligation and Council policies
• Good interpersonal skills with the ability to relate to a wide variety of client groups
• Sound keyboard skills
• Good literacy and numeracy skills
• Ability to work cooperatively as a team as well as unsupervised
• Basic knowledge of the principles of customer service
• Basic knowledge of various software platforms

Job Responsibility :

1. Provide high quality customer service to Library patrons;
2. Operate relevant software systems;
3. Maintain order of the Library collection;
4. Receive and balance financial transactions as required and in accordance with Council procedures;
5. Participate in the delivery of programs and services with particular emphasis on community engagement;
6. Engage with visitors to the library and provide customer service and support to a variety of library services relating to library loans, computer, information services or other matters that assist patrons
7. Other responsibilities as shall be reasonably associated with or incidental to the above responsibilities or as shall, in the course of the employment, be agreed between the parties as being or forming part of the duties.

Organisational Responsibilities

1. Ensure compliance with Workplace Health and Safety requirements. Comply with workplace procedures for risk identification, risk assessment and risk control. Participate in activities associated with the management of workplace health and safety. Identify and report health and safety risks, accidents, incidents, injuries, property damage and mishaps at the workplace.
2. Assist in the implementation of the Katherine Town Council’s Local Counter Disaster Sub-Plan in the event of a disaster;
3. Ensure incumbent is dedicated to servicing our community and will listen to and proactively respond to their needs;
4. Foster sustainable, honest relationships with the community and stakeholders
5. Perform and deliver results that align with organisations strategic direction and serve our community;
6. Work in accordance with Council’s Vision and Mission statement.
7. Provide excellent customer service through incoming telephone calls, email and front counter enquiries 

Job Functions :

Local

Job Benefits :

Casual Role in a tight knit team, flexibility and community facing role.

Selling Point :

NA

Contact :

Cherie Bush