AddressLibrary Officer (Customer Support)
- Part time positions across Boroondara’s libraries
- Exciting opportunity to support our dynamic Library Services team
- $71,689 - $77,464 per annum (pro rata to be applied) plus Super
Two exciting opportunities have arisen for a Library Officer to join our Library Services Customer Support team.
- Permanent part time role working 25.5 hours per week (Monday to Friday) at Camberwell Library
- Permanent part time role working 15 hours per week (Wednesday to Friday) at Ashburton Library
Please note the successful candidates will need to be available to work weekends and evenings for both roles.
A little bit about the role
Along with general library duties, the role will provide the highest possible standard of frontline and circulation support in person, by telephone and in writing to the Boroondara community. The role will also take every opportunity to promote the library’s services, collections (print and digital) and events.
A little bit about you
We are seeking enthusiastic and self-motivated individuals with a strong customer focus, to join our team committed to providing high quality library experiences to the Boroondara community.
What are we looking for?
To be successful in this role you will have:
- Well-developed and positive interpersonal skills with ability to communicate effectively with both staff and customers
- experience working in a library, preferably in a public library
- experience in frontline customer service and
- proven versatility and flexibility to manage time and plan work according to demand
Qualifications and Employment Requirements
- Relevant post-secondary qualification.
- High level computing skills including the use of desktop and tablet computers, Microsoft Office, web tools and social media.
- Ability to lift, push or carry library resources around library buildings (subject to appropriate Occupational Health and Safety regulations).
- Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
- All City of Boroondara employees must be fully vaccinated. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.
Want to know more? Boroondara prides itself on its excellent community and support services. We consult with the community to ensure that we deliver to their expectations with a strong focus on customer experience.
How to Apply
Please submit your application online via the ‘Apply’ button by 11:59pm Monday 6 May 2024. All applications must be made via the online portal; no applications direct to the hiring manager will be considered.
For any further information please refer to the , or Kelly Brettargh (Library Operations and Customer Service Lead) during business hours on (03) 9278 4*** for a confidential discussion.
If you want to know more about the benefits of working for the City of Boroondara, please visit our
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara!
