AddressLicense Testing Officer role for state government department based across Ballarat & Wendouree sites.
Your new company
Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Ballarat & Regional Victoria.I am currently partnered with a State Government Department who are seeking a License Testing Officer to join their Ballarat & Wendouree sites in an ongoing temp contract position.
Your new role
The role is responsible for resolution of Registration & Licensing (R&L) customer enquiries raised within Customer Service Centres, in a manner that is timely, efficient, compliant with policy, and meets customer service experience expectations.
The role is also responsible for the conduct of customer appointments to support driver licence testing and registration services.
Within a Customer Service Centre environment, you will provide an accurate and efficient response to internal and external customer R&L enquiries and appointments, including driver licence testing and registration inspections. Assessment of road safety requirements in accordance with product and service training, legislative requirements, established policies and business rules, and department service standards.
You will maintain subject expertise regarding rapidly evolving customer service in accordance with policies and procedures Communications and training are provided to support knowledge management of customer offered services, and the applications used to support them.
Working collaboratively as an effective Team member, you will participate in learning & development activities, continuous improvement initiatives, and assist colleagues to meet team objectives.
What you'll need to succeed
- Perform a variety of tasks in accordance with established policies andprocedures.
- Perform duties under general supervision.
- Resolve problems through interpretation and application of established rules
and processes. - Exercise judgement in organising own work to achieve required outcomes.
- Provide advice and information to the public and colleagues, in relation to
policies and procedures. - Provide guidance and development of less experienced employees.
What you'll get in return
An ongoing temporary engagement within State Government, a competitive hourly rate of $33.70 + Super, along with opportunities for continuous learning, upskilling and career progression.
Temporary and Contact workers through Hays also enjoy a wide range of benefits including:
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
E: ***********@hays.com.au#2872766
