Living Lump Sum Case Manager

At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies, and the industry. We're making an impact worldwide

Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.

Why us?

Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.

The Opportunity

We have an exciting opportunity for a Living Lump Sum Case Manager to join our team on a permanent basis. In this role you have the opportunity to work from home full time, and have the ability to go into the office if that is your preference.

As a Living Lump Sum Case Manager you will have a passion for helping and listening to people in their time of need. You're empathetic to their situations, and you find great satisfaction in being part of a solution in assisting them achieve their best life. If you are looking for an opportunity to stretch your expertise and become a specialist in your field, or a change in your career direction then RESOLUTION LIFE and our role of Case Manager is ideal for you.

Your Story

To successfully execute all components of this role, the candidate should have, or be able to develop, a solid working knowledge of the following:

• Exceptional and empathetic ability in managing sensitive conversations, putting yourself in our customer's circumstances and reaching mutual beneficial outcomes
• Excellent written and verbal communications skills
• A positive, energetic and driven approach
• Demonstrated claims assessing experience with Income Protection Claims
• Solid knowledge of Life Insurance Code of Practice (LICOP), Insurance and Superannuation Legislation including dispute bodies (FSC & AFCA) boundaries and requirements
• An appropriate qualification in Case Management, Insurance or an Allied Health field will be advantageous

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:

Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be "virtual" with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

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