AddressAs part of its airport ground services, Swissport manages over 60 lounges at more than 30 airports worldwide under its hospitality brand, Aspire Lounges. These lounges welcome guests regardless of airline or class of travel and offer amenities designed to ensure a rewarding stay.
We are looking for a talented, driven leader with a strong focus on customer experience and a passion for delivering exceptional results to manage our lounge operations at The House Lounge by Aspire at Perth Airport.
Position Summary:
The Lounge Manager is responsible for overseeing and managing the entire operation of The House by Aspire at Perth Airport.
In this role, you will ensure that all services and products are delivered to standard, efficiently, and economically, while taking care of our travel partners and airline customers.
With full accountability for the P&L, the Lounge Manager will achieve commercial success by maximizing revenue through cost control, innovative measures, and the expansion of the lounge space upstairs.
Main Accountabilities & Responsibilities:
- Oversees daily lounge operations with a focus on delivering an exceptional guest experience.
- Directly supervises, manages, and supports all team members.
- Collaborates with suppliers and contractors to maintain lounge standards.
- Frequently interacts with guests, addressing issues and complaints to ensure high guest satisfaction.
- Assesses current and future staffing needs to ensure a sufficient number of skilled team members are available for optimal guest service.
- Works with HR to manage individual performance, providing ongoing feedback and coaching to develop team members for future roles.
- Completes all financial, personnel, rostering, payroll, and administrative tasks accurately and promptly.
- Possesses knowledge of business resilience, change management, and innovation strategies.
- Applies effective leadership principles and consistently promotes a positive Aspire culture.
- Builds and sustains strong relationships with suppliers, partners, and airport administration.
- Identifies opportunities to drive sales, increase traffic, and encourage return visits while managing profit and loss reports.
- Ensures a safe, clean, and discrimination-free environment for all team members and guests by adhering to legal and company standards.
Experience & Competencies:
- Must successfully pass relevant and necessary background checks.
- Requires a minimum of 5 years of advancing management experience in airline, lounge, restaurant, hotel, or retail industries.
- Demonstrates strong business acumen and proficiency in managing P&L, budgets, and financial analysis.
- Capable of performing all tasks associated with hourly positions.
- Familiarity with Safety and Food Hygiene regulations, as well as Liquor Licensing compliance.
At Swissport, our ethos is shaped by three guiding principles: 'Show you care,' 'Do the right thing,' and 'Win as a team.' We operate with a profound awareness of how our decisions impact others, ensuring every interaction is infused with genuine care and empathy. Integrity is paramount, guiding us to consistently choose the ethical path, even in challenging times. We recognise that our collective strength as a team surpasses individual efforts, driving us to collaborate seamlessly and strive for excellence together. In every moment, we embody these principles, fostering a culture of compassion, integrity, and teamwork that defines Swissport.
Equal Employment Opportunity Statement:
Swissport as an equal opportunity employer and bases our hiring decisions on the business need and the best qualified candidates available, and does not discriminate in our employment decisions on the basis of any protected category.
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
