Maintenance Plumber / Scheduling + Projects

QUESTIONS:

Are you an experienced Maintenance Plumber looking for a change? Have you ever considered stepping away from the tools? 

OR 

Do you have over 5+ years of experience in a high-level, fast-paced Scheduling role?

If so, join our dynamic team, a leading 24|7 Commercial Maintenance Plumbing and Gas company based in Osborne Park, Perth. 

We are looking for a qualified plumber or an individual with extensive experience in scheduling to apply their technical skills in a new way, providing exceptional customer service and job management. 

REQUIREMENTS:

• Qualified Plumber OR individual with over five years of experience in high-level, fast-paced scheduling environments
• Previous training in SimPro (field management software) is highly regarded but not essential

Duties:

• Working with the service team, you will be at the core of our business. This busy role within the department requires excellent organisational skills
   
• Staying on the ball with the facility managers, contractors, and, of course, our field technicians
   
• Raising jobs on SimPro accurately, using questioning techniques to ensure the correct discipline is sent to the required job
   
• Allocating, confirming, and deploying reactive/maintenance jobs appropriately to field technicians and ensuring all have their schedules in advance
   
• Paying close attention to detail by optimising the use of technicians' time through careful and efficient planning and correct allocation of time, equipment, and skillset, minimising downtime and wasted journeys
   
• Ensuring technicians complete the jobs on their devices and the job is closed on the system
   
• Maintaining the in-house database and all compliance checks related to safety and insurance
   
• Liaising with the Accounts Department to ensure all site hours, supplier documents/invoices and machinery lists have been accurately added to the job while maintaining the timeline to ensure jobs are ready for  invoicing and adherence to the project timeline
   
• Communicating clearly and effectively through all mediums, ensuring any customer issues are managed efficiently and effectively and constantly updated
   
• Supporting the business to maximise revenue and planning the work efficiently 
   
• Demonstrating excellent relationship-building skills and the ability to build repour with customers and all field technicians 
   
• Assisting with phones within the service team promptly and directing calls efficiently