DUTIES:
- Coordinate end-to-end repair experiences for Major Loss jobs, overseeing tool and material selection, inventory tracking, and ensuring quality construction standards.
- Conduct detailed project reviews to schedule deliverables and estimate costs for a profitable margin.
- Proactively plan to prevent and address issues, ensuring timely repairs in line with client expectations.
- Prioritize workloads systematically to meet tight deadlines and provide top-notch customer service.
- Foster and maintain client relationships in the Major Loss market, liaising with business managers, suppliers, insurance companies, and trades.
- Analyze, manage, and mitigate risks, ensuring compliance with Occupational Health and Safety (OHS) requirements and relevant statutory legislation.
- Take charge of Major Loss construction projects from conception to completion, preparing comprehensive internal and external reports on job status.
- Negotiate agreements, draft contracts, obtain permits and licenses, and assist with new starter training as needed.
ABOUT YOU
- A full and valid driving licence
- Trade qualifications preferred.
- Construction Management Degree/Qualification in Building & Construction/Site Supervisors or Builders registration
- Proven experience in facilitating major and complex loss events within Insurance Building Industry
- Experience of working with a multi-skilled trades team (within occupied/vacant properties) is desirable.
- Excellent communication and inter-personal skills
- Ability to diagnose and prioritise specific work activities and tasks.
- Ability to work individually and as part of a team, sharing knowledge and experience in order to gain clear results.
- Ability to demonstrate a flexible, caring, and professional approach to customer care within a wide range of work situations.
- Able to produce consistently high-quality workmanship.
- Proficient in MS Project/Excel + other Construction Scheduling Software Platforms
- Knowledge and understanding of construction related OH&S legislation.
- Understanding of value for money