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SalaryLead and develop the NSW Cabin Crew team in safety, operations, and people responsibilities
Actively participate in the WSI Airport project to influence outcomes for Cabin Crew and Jetstar
Permanent, full-time opportunity, based in Sydney
The Manager, Cabin Crew NSW is responsible for the regional leadership and development of Cabin Crew to deliver the Jetstar Cabin Crew Operations strategies. This role has significant operational, safety and people responsibilities across international and domestic crew, managing large crew cohorts in NSW.
This role ensures a consistent approach to managing and supporting frontline team members and will drive cultural change and capability at all levels. Through coaching and developing their team of Crew Performance Managers, this role actively supports lifting operational performance across the balanced scorecard. Additionally, this role will actively participate in the Western Sydney International (WSI) airport project to help shape and influence outcomes for Cabin Crew and Jetstar.
Key Responsibilities:
Translate strategic plans and goals into tangible actionable activities for the broader team
Initiate and drive plans to ensure financial, customer and people performance metrics are met
Ensure Jetstar Cabin Crew needs and objectives are considered in the WSI airport project
Manage escalations around rostering, service disruptions, compliance and customer complaints
Develop leadership skills in direct reports to enable achievement of business objectives
Champion safety leadership, driving local execution and input into Cabin Crew safety strategies
Participate in a rotational 24x7 on-call roster and adhere to critical incident management principles
You’ll have:
Previous experience managing a large industrialised workforce or similar
Experience in dealing and working with unions and highly regulated environments
Strong consultation skills and ability to interact with all levels of an organisation
Strong people leadership skills with the ability to drive change and performance
Clear and effective verbal and non-verbal communication skills
Desire for a hands-on approach in strategic planning and achievements
Why Jetstar?
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications close Sunday, March 24th 2024.
