Cabin Crew Manager

Lead a team of Cabin Crew to achieve National Jet Systems’ goals and objectives
Drive team performance, engagement and manage all aspects of Cabin Crew
Permanent, full-time opportunity, based in Sydney
As part of the Qantas Group, National Jet Systems offer an exceptional level of safety and service while playing an important role in connecting communities and industries across Australia. The business is experiencing its most exciting growth opportunity to date as we look forward to introducing the Airbus A220 into our fleet.
As the Cabin Crew Manager, you will manage the end-to-end employment relationship for a team of Cabin Crew, Cabin Supervisors and Cabin Trainers in Sydney and Canberra. Your focus will be on our people, operational safety, service and productivity, whilst cultivating a high-performance culture amongst a diverse and industrialised workforce.
Key Responsibilities:
Maximise opportunities to interface directly with the team and peers in Sydney and interstate
Regularly review team member performance and develop action plans as identified
Provide effective and timely management on all safety and disciplinary concerns
Work closely with partner areas including other crew bases to act on service and productivity
Take accountability for the customer service and continuous improvement culture
Report all incidences and hazards and ensure investigations are undertaken and findings actioned
Participate in a rotational 24x7 on-call roster and adhere to critical incident management principles
You’ll have:
Previous experience managing a large industrialised workforce or similar
Ability to comfortably conduct all aspects of people management
Clear and effective written and verbal communication skills
A resilient and open approach to changes to achieve desired outcomes
Ability to translate organisational priorities to a frontline workforce
Personal attributes in empathy, understanding and support
Ability to provide effective feedback and manage conflicts
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Applications close Wednesday, March 20th 2024.