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Form of work
SalaryPermanent – Full-Time
We are seeking an experienced and enthusiastic leader to take on the position of Manager Customer Contact.
The City of Clarence is a mix of urban, rural and coastal communities and villages, enterprises and environments. Our city offers an enviable lifestyle set within some of the most picturesque natural assets within Tasmania. We are a growing city and a dynamic organisation. This is the opportunity to positively impact the sustainable development of our city.
Council’s Customer Contact Group is the primary point of telephone, written correspondence and face-to-face contact for residents, local businesspersons and others wishing to obtain information or arrange action relating to a wide range of council functions, facilities, and services.
This position will contribute to the customer experience across council as it relates to the contact points for information.
ABOUT YOU
- Extensive experience in the management of complex, contemporary customer service environments involving the delivery of a broad range of services.
- An experienced leader, with a strong record in coaching and performance support to allow the customer service team to excel.
- Well-developed project management skills including an understanding of process mapping and process re-engineering.
- Excellent interpersonal skills, including presentation skills, negotiation skills and the ability to adjust communication and tactics or priorities in response to organisation or audience requirements.
WHAT WE OFFER YOU
A base salary between $99,127 and $113,928 will be negotiated with the preferred candidate + 12.5% superannuation and a 19-day month. A guaranteed 2.5% salary increase applies to this salary (or CPI) in July 2024.
Council offers training to support your professional development and strong career growth, the opportunity to purchase additional leave, 12 days of personal leave per year, salary continuance insurance and a superb work life balance - plus many other benefits.
ROLE DESCRIPTION
To view a copy of the role description, which includes the selection criteria, head to our careers page at https://www.ccc.tas.gov.au/careers/.
TO APPLY
For a more detailed chat about the position, please give Georgi Wicks, Head Strategic Development, Communication and Engagement a call on 6217 9532.
Email a copy of your current resume, together with a 1–2-page cover letter outlining your experience, skills and knowledge as they relate to the position description to ***********@ccc.tas.gov.au.
Council is an equal opportunity employer and a smoke free workplace. Prospective applicants should note that random alcohol and drug testing is a condition of employment at Clarence City Council.
Applications close at 9.00am on Thursday, 7 March 2024.
