Manager, First Year Student Success

Full time, 2-year fixed term appointment
Professional Level 8/9 Salary - $102,831 to $126,324 pa 
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Lead and develop a new team, and new initiatives to enhance First Year transition success at Charles Darwin University (CDU)

About the Position
As the Manager, First Year Student Success, you will be responsible for the socialization, implementation, evaluation, and continuous improvement of the CDU First Year Student Success Framework. You will lead a strategic program of student support that embeds proactive, targeted, and coordinated early intervention strategies designed to enhance the transition experience of students.
You will use your high-level stakeholder engagement skills to foster the uptake of Student Success initiatives within university faculties and ensure that all initiatives are informed by best practice in transition education and student performance data.  You will develop and lead a new team of Student Success advisors and drive collaboration with existing support services to increase the effectiveness of support available to students. 

About You
To be successful, you will require:

• Postgraduate qualifications or significant progress towards postgraduate qualifications in Education, Teaching or TESOL (or equivalent).  
• Demonstrated experience leading the development and implementation of the Student Success projects that improve student outcomes.
• Demonstrated commitment and experience in leading customer-centric continuous improvement initiatives to enhance business systems, processes, and procedures to improve the customer experience.
• High level knowledge of best practice in transition education and Student Success in higher education, VET and/or pathway programs and demonstrated experience implementing this in an education setting.
• Demonstrate experience leading teams and delivering a consistent and integrated customer experience across a complex / matrix management environment.
• Proven capacity to develop, maintain and leverage relationships with a broad range of stakeholders to implement collaborative programs of work. 
• High level written and oral communication skills, including the ability to liaise with senior management and develop strategic and operational communications for a wide audience.
• Demonstrated capacity leading programs of change in a way which encourages buy in and the sustainability of the changes. 
• Demonstrated high level complex and sensitive problem solving, negotiating and conflict resolution skills in a customer service context.
• Demonstrated capacity to build the capacity of individuals and teams at a variety of experience levels. 
• Demonstrated experience in program evaluation and continuous improvement evaluation.

To view the responsibilities of the role, please click on the: Position Profile

Remuneration 
Appointment to this role will be at Professional level 8 or 9 salary (dependent on skills and experience). The base salary will be in the range of $102,831 to $126,324 per annum. The total remuneration package will be in the range of $120,312 to $147,799 per annum, including 17% superannuation.

What’s in it for you?

• Generous relocation support packages available 
• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory 
• 17% superannuation
• Up to six weeks of paid annual leave 
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience. 
For a confidential discussion, please contact Rachel Chamberlain via email ***************@cdu.edu.au or phone 08 8946 7*** 

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 71***or email **************@cdu.edu.au.

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.
 
You make CDU. And we want you to be exactly who you are.  

Applications Close: Wednesday 10th April 2024