About the Company:RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 850 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.
About the Role:Our Darwin Branch is looking for a
Service Supervisor!This key role is the integral link between our customers and Technicians. You will assist the Service Manager in ensuring the smooth and efficient running of the Service Department.The key responsibilities of this role will include but not limited to:
- Maintain accurate and on-time reports and records relative to the Service Department
- Allocate work to Technicians and Apprentices ensuring they have the sufficient skill level to perform the work
- Liaise with customers to ensure the repairs are performed within their budget, requirements and within the required time frame
- Assist in the appraisal of repair work coming into the service department
- Review all repair work orders for the accuracy & completeness concerning parts, materials and labour, & approve the release of equipment for delivery to the customer
- Maintain technical and product knowledge on all equipment sold within the dealership's are of responsibility
You will bring the following skills and experience to the role:
- Trade qualification (mechanical) preferred
- Experience in a similar role
- Strong organisational skills
- Strong interpersonal and communication skills
- Highly developed analytical and problem-solving skills
- Understanding of service operations
- Strong computer skills
About the RDO 'Extras':As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits....
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - enhanced payment scheme with superannuation contributions
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise
Your application:We strongly encourage all candidates to learn more about RDO Equipment at our website; www.rdoequipment.com.au.To apply, click on the Apply link.Prospective candidates are advised that interviews will commence immediately. We are successful because of our people and we welcome applications from people of all backgrounds.We can only accept applications from individuals who have the right to work in Australia. External agencies have not been engaged for this role, so please ensure you apply directly to be considered.For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.
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