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SalaryThe Manager, ANZ Master Data Governance is responsible for developing and leading the Master Data governance framework across Material, Vendor, Customer and Finance Master Data. This framework is expected to be in accordance with global Master Data strategy and aligned with Kraft Heinz Australia and New Zealand business stakeholders.
The role will partner a combination of on-shore (Australia, New Zealand) team members as well as third party Business Process Outsourcing (BPO) partners. This will involve but is not limited to establishing a Master Data governance framework, developing data dictionaries, and identifying and driving process improvement initiatives to improve Master Data quality across Material, Vendor, Customer and Finance Master Data.
This position is responsible for the quality of Kraft Heinz ANZ Master Data and the rhythms, routines, strategies and systems that will ensure quality is maintained and up and down stream process impacts are mitigated.
The Manager, ANZ Master Data Governance will serve as a key member of the Australia and New Zealand Global Business Services (GBS) DMO Team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.
Responsibilities:
Customer Centric Operational Stability:
- Responsible for Master Data governance, quality and improvement initiatives to ensure our Master Data is consistently maintained at a high degree of accuracy and quality
- Responsible for a full review of existing Master Data across Material, Vendor, Customer and Finance
- Work with our Business Process Outsourcing (BPO) team to prioritise managing DMO queries, ensuring ANZ strategic initiatives are captured, prioritised and delivered
- Play a leadership role in resolving exceptional cases related to Master Data governance and quality matters
- Responsible for DMO / Master Data compliance, internal and external audits for GBS scope
- Develops, manages, and coaches all members of the DMO team to ensure they have the appropriate skills / knowledge / training etc. to service our internal and external customers (internal and external resources)
- Responsible for developing and implementing continuous improvement strategies in partnership with Kraft Heinz IT, Finance, Commercial, S&OP, Marketing and R&D departments and with support from Senior Manager, DMO Governance
- Responsible for developing and leading relevant training for data dictionary, where all existing fields are reviewed, naming conventions aligned, and up- and down-stream data impacts captured
- Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides
- Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team
- Play a support role in intervening in, and facilitating the resolution to Master Data issues, such as conflicting roles and responsibilities, ways of working with third party providers, and cross functional partners and stakeholders
- Demonstrated ability to manage multiple stakeholders to drive effective partnerships with the business to deliver GBS service commitments
- Manages, executes, and delivers continuous improvement program delivery for ANZ DMO while maintaining a global lens
- Ensure process documentation, including data dictionaries and corresponding frameworks are updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls
- Work closely with Global process owners and teams to understand root causes and represent process procedures, practicalities, and exceptions
- Translate Master Data targets into action plans for GBS to drive improvement
- Play a support role on relevant project and technology implementations including SAP S/4 Hana, Integrated Business Planning, and other digital solutions
- Lead the change agenda and SME when Master Data initiatives are in scope for discussion
- Responsible for relevant reporting and analysis from broader GBS teams, utilising our Global Analytics team where relevant
- Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
- Bachelor’s degree is required, MBA is preferred
- Post graduate certification in GBS is preferred
- Experience in establishing and leading Master Data governance frameworks
- Minimum of 5 years of relevant work experience in leadership roles
- Experience working in an operational capacity within GBS is highly preferred
- Experience managing BPO or offshore teams is highly preferred
- Experience leading teams in matrix and complex set ups
- Experience managing multiple stakeholders and priorities
- Experience leading Continuous improvement initiatives
- Experience leading big transformation initiatives
Location(s) Freshwater
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
