Manager Workforce Systems

• Continuous, Full Time
• Competitive salary
• Salary packaging opportunities
• Ref: JR101948

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

Information Technology Services are a critical partner at Murdoch University in delivering innovative technology leadership and delivery excellence in advancing the University's strategic goals through:

• Planning and Governance
• Solutions Delivery
• Operations

IT Services seeks to drive the transformation of a truly innovative digital technology experience in creating a vibrant campus for business, industry start-ups, local and global investors, researchers, students, alumni, and the broader community to come together to learn, innovate, and collaborate.

The Role

The Manager Workforce Systems provides strategic technology direction, leading a team responsible for software solutions that enable a positive staff experience at Murdoch. The manager is accountable for feature enhancements, maintenance and support of finance, human capital management, travel management and payment gateway systems that underpin the University's core functions.

Key responsibilities for the role include:

• Lead and manage all aspects of operational, service, project, and resource management for the Workforce Systems team to the University - aligned with client requirements and organisational priorities.
• Provide strategic technology leadership for key platforms, including Workday (ERP), Ascender(payroll), Xetta Pay(payment gateway) and Locomote(corporate travel).
• Motivate team members to maximise potential through effective management and development of the team via communication, appraisals, objective setting, performance management, mentoring and training to bridge skill gaps.
• Develop working relationships with University staff and senior management at all levels.
• Manage the overall delivery of application support for all Workforce Systems within defined service levels, including incidents, problems, and changes.
• Drive outcomes from software and service providers, measuring their success against contractual outcomes.
• Lead the lifecycle of application support for the team, including minor feature enhancements, application maintenance, software patching, application testing and major version upgrades where applicable.

What you'll bring to this role

• Relevant tertiary qualification or equivalent competency along with extensive experience in managing enterprise product, platform, or software support teams.
• Demonstrated capabilities in complex product / project delivery with a strong grasp of change management, contemporary software delivery lifecycles and DevOps practices.
• Strong understanding of task management practices within agile and waterfall delivery frameworks, including scrum, demand management, request management and incident management processes.
• Excellent planning, analytical and problem-solving capabilities, with a strong sense of ownership, urgency and drive.
• Demonstrated ability to establish teams, lead, motivate and develop others to achieve goals and provide high quality service.
• Excellent interpersonal skills with the proven ability to effectively persuade and influence others to achieve strategic outcomes; including the ability to work collaboratively, building trust and credibility through positive working relationships and outstanding client service.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights and be required to undertake a Police history check in accordance with the University's Employee Background Checks Procedure.

What you'll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

• Competitive remuneration
• Paid leave entitlements
• Flexible work arrangements
• Salary packaging options
• Employee Assistance Program
• On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Mr. Matt Gaunt - Associate Director Solutions Delivery

Closing date: 29/02/2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.