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SalaryEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Us
Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.
About the Role
Playing a key role in our marketing team you will the driving force in shaping and executing our Marketing Automation plan within our Ezidebit and Eway businesses.
Key to your success will be your ability to enhance the end-to-end journey for our new and existing partners and merchants. Beyond this, you will play a crucial role in continuously refining our sales funnel and devising retention strategies to minimize churn.
Other key area of responsibilities will include:
- Development, documentation and execution of e-mail campaigns for our segments (partners and merchants) to drive customer engagement, cross-sell, upsell and retention;
- Develop and build a marketing segmentation model for our customers in collaboration with the Marketing team;
- Gain a deep understanding of the customer journey, documenting insights to create a comprehensive view that informs strategic decisions.
- Provide and understand insight and feedback to inform the marketing and content strategy;
- Take ownership of customer product and migration engagement programs, ensuring seamless transitions and positive customer experiences;
- Develop a model to leverage internal and external triggers to engage customers;
- Coordination of assets and Marketing Automation, landing page creation, testing, proofing, and execution into the market;
- Develop and contribute to the overall demand and lead generation strategy.
You are a hands-on results driven marketer with a passion for automation. You will have extensive experience in managing successful digital marketing campaigns ideally in FinTech, Financial Services or SaaS. You have a strategic mindset and can effectively leverage Marketing Automation for business success.
You will also bring:
- 3+ years experience in a Marketing Automation role (including front and back-end experience with tools such as Marketo or Pardot);
- Experience with tooling integration into Salesforce (eg: Chilli Piper, Calendly, Send Safely, etc);
- Demonstrated experience in A/B testing methodologies, messaging optimisation, and thorough campaign analysis;
- Proficiency in data analysis and customer segmentation to drive targeted and personalised marketing efforts;
- Understanding of HTML, CSS and other web programming languages;
- Outstanding written and verbal communication skills with the ability to engage effectively at all organisational levels;
- Excellent teamwork skills, demonstrating the ability to collaborate effectively with individuals across all levels of the organisation;
- Strong analytical, reasoning, and problem-solving skills, coupled with meticulous attention to detail.
We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.
Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.
We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.
We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.
We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.
We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.
Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.
Ready to Apply?
If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.
For further information please email kristy.ward@globalpay.com
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
We respectfully ask that no recruiters contact us with regards to this role.
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Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
