Media Services Senior Technician

The Museum has an exciting opportunity for a professional to join the agency as a Senior Media Services Technician to deliver quality support and technical services advice to Museum staff and customers.

The Senior Media Services Technician will work with a small team of technical officers providing a high level of customer service and will be responsible to taking the lead on more complex technical matters.

The Senior Media Services Technician will:

• monitor and manage warranties, licenses and related documentation for the audio-visual media infrastructure
• assist the Team Leader in managing the scheduling and management of servicing, repairs and event bookings and operation of related museum equipment. 

The key duties of the position include:

Ideal Candidate will possess:

• demonstrated experience in technical services and the operation and supervision of audiovisual technology.  
• an interest in the evolving technologies and be capable of undertaking complex audio installations.  
• an ability to be flexible, manage multiple projects simultaneously and meet deadlines is essential.
• experience generating quotations for technical events and forecasting services and equipment requirements is necessary.
• Strong customer communication skills and the ability to mentor and coach less experienced team members is required. The successful candidate will have a successful customer service background and an understanding of risk, project and contract management.  

They will also have demonstrated capability to identify and resolve complex technical problems.

The successful candidate will enjoy working in a public environment and have an understanding in the application of work health and safety.  

This position will work a 7 hour 45 minute day on a 7 day roster and working some weekends on a rotation basis.

Selection Criteria

Applicants must respond to each of the following selection criteria in their application (maximum of 2 pages), provide a current CV and include the contact details for two referees in their application.

1. Demonstrated experience in managing services for events using audio and visual equipment.
2. Demonstrated experience designing, selecting and configuring multimedia devices to meet client requirements.
3. Demonstrated ability to effectively plan and manage activities and projects and achieve outcomes.
4. Sound written and verbal communication, negotiation and presentation skills, including the ability to manage conflict and build relationships and prepare technical and project documentation.
5. Demonstrated customer service experience.
6. Demonstrated ability to work independently or as a member of a team.
7. Demonstrated ability to identify and resolve complex technical problems.

Eligibility

To be eligible to apply for this vacancy, applicants must: 

• be an Australian citizen
• undergo a number of pre-employment checks, which includes a police records check

Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply. The National Museum of Australia is an equal employment opportunity workplace. 

The National Museum of Australia is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice.