Senior Field Services Technician

Canberra, Australia
Company: Singtel Group
It starts with YES!
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
This is a mobile role with office based in Moore St, Canberra
The role will create a differentiated customer experience by understanding, tailoring and communicating Optus products and services, and ensuring a premium service is delivered.

• Build and maintain a strong level of technical proficiency in the areas of customer activation and assurance relating to Smart products, broadband, unified communications, and a growing product space.
• Maintain a detailed knowledge of E2E all associated infrastructure, equipment and components in order to both commission services and equipment effectively and ensure a methodical fault diagnosis.
• Work collaboratively with relevant partner groups and individuals to develop, maintain or create technical and operational processes relating to the successful implementation of products via direct and indirect channels. This may include supporting the business in the testing of designed products, services, processes, equipment, and infrastructure.

Your skills to pay the bills

• Permanent residency (Australian Citizenship)
• Clean Police check
• Technical skills and experience in areas such as ICT - broadband, end customer private network, network installations/assurance, cabling and Wifi optimisation, unified communications, smart products, smart TV/AV, Security Cameras and associated OEM ecosystem.
• Ability to develop positive and professional working relationships with people at all levels of the organisation.
• Industry based technical certifications and licensing including but not limited to Registered Cabler, Security License and Driver's license.
• High level of technical expertise and competence in relevant technologies and customer networks.
• Strong understanding of all WHS standards, policies and procedures, and WHS assessment on installation/assurance of products and services are being fulfilled.
• Ability to be able to independently assess situations and make decisions.

Perks we love at Optus

• Company work vehicle
• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.