Senior Av Service Technician

Intravision Pty Ltd ("Intravision") is a locally owned company specialising in data, communications, civil telecommunications, audio visual and electrical industries.

With our Head Office based in Canberra and operations in Sydney, Brisbane and Melbourne, Intravision is recognised as an industry leader, having been awarded multiple state and national awards of excellence.

We are seeking a Senior Service Technician to work in our Audio Visual team - this role will play a vital role in the health and stability of our client's AV systems.

The ideal candidate will bring a wealth of technical expertise and leadership to deliver through a meticulous attention to detail, thorough communication and providing impeccable execution of the maintenance of audio-visual systems.

Applicants must be Australian Citizens and have the ability to obtain an NV1 security clearance.

Key Responsibilities:

As a senior member of our team, you will play a crucial role in overseeing the installation, troubleshooting, and maintenance of audio-visual equipment, providing technical guidance to junior technicians, and delivering exceptional service to our clients.

Technical Expertise: Utilise your in-depth knowledge of audiovisual systems to diagnose and resolve complex technical issues.

Client Interaction: Build and maintain strong relationships with clients, ensuring their satisfaction through effective communication and timely resolution of issues.

Preventive Maintenance: Develop and implement preventive maintenance plans to proactively address potential issues and optimise system performance.

Documentation: Maintain accurate records of service activities, equipment configurations, and troubleshooting procedures.

Collaboration: Collaborate with other technicians, engineers, and project managers to coordinate installations and service activities. Communicate effectively with clients, vendors, and internal teams.

Team Guidance: Provide guidance and support to enhance Service Technicians' skills and performance.

Qualifications & Experience:

• Similar demonstrated experience in a commercial organisation.
• Training and certifications with leading AV manufacturers.
• Certificate III or IV in Telecommunications Technology (desirable).
• Current Australian Drivers Licence.
• Construction industry white card, Asbestos Awareness, Asbestos Handling and Silica Awareness certificates.
• NV1 Government Security Clearance or the ability to obtain one as required.
• Understanding of quality, work health and safety and environmental practices.

Core Skills

• Be versatile and able to prioritise tasks with excellent time management skills.
• Be a team player with the ability to work as part of a vibrant team.
• Have a passion to deliver great outcomes with a positive attitude and an attention to detail.
• Demonstrated commitment, drive and initiative to achieve organisational outcomes, with the ability to work independently and autonomously without supervision and as part of a broader team.
• Demonstrated capacity to cooperate and work well with others across the business to pursue goals, share information, show consideration and respect for alternate ideas and solutions.
• Ability to exercise sound judgement, use discretion and observe confidentiality.
• Well-developed communications skills, both written and verbal, and proven ability to build and maintain effective relationships with a diverse range of people.

Only shortlisted applicants will be contacted.