Medical Receptionist

Griffith University is a progressive, values-led university dedicated to learning, leadership, and innovation. This is your chance to help us achieve our vision to transform lives and add to human knowledge and understanding in a way that creates a future that benefits all.

As a Medical Receptionist (Griffith’s title for this role as per the Position Description is Student Services Officer), you will be first point of contact for clients, external agencies and employees who use our services.

Work in collaboration with other Health and Medical, Counselling and Wellbeing Services staff, and visiting health practitioners, to provide, administrative support, client bookings, billing and financial reconciliation within the Health and Medical Services and the Counselling and Wellbeing Services of Griffith University.

This is a fixed-term, full time opportunity ending on 8 November 2024 . 

Open hours are from 8.30 – 4.30 so you will need to be available for rostered start times of 7.45, 8 0r 8.30 between Monday – Friday and available to work until 4.30.

It is essential you be, and remain, vaccinated against the following vaccine preventable diseases during their employment: measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B.

What we can offer

The full-time base salary is HEW Level 4, $70,419- $74,299 + 17% superannuation. The total FTE package will be in the range $82,390 - $86,930 per annum. You will be based at Gold Coast campus and across campus travel may be required at all times.

You will be part of a wonderful group of, kind caring colleagues who work well together, are thoughtful and supportive of each other and form close relations and rapport with providers.

About you

• A team player and have experience working in a clinical / medical environment, have excellent interpersonal skills, be respectful, willing to go the extra mile.
• Ability to multitask, provide high level administrative support across the unit, manage billing within the Health and Medical Services, be responsible for the management of cash and EFTPOS transactions and reconciliation.
• Be familiar with practice management systems (Genie and Point and Click preferred, but not essential), coordinate practitioner appointment books, appropriately triage clients and be adapt at systems including Microsoft O365.
• Your strong Customer Service skills will ensure you thrive in this role. 

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the “About you” above and the position description)
• Current curriculum vitae/resume including full contact details

Applicants must have unrestricted working rights. Sponsorship is not available for this position.

Successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Susan Schwab, Senior Student Services Officer at ********@griffith.edu.au

For application support, please contact People Services on 373 54011 and quote reference number REF5105L.

Note: Applications will remain open until position is filled. All applications must be submitted online.