Medical Receptiont

Are you looking to build a career?
Have you considered further developing your medical administration experience in a specialist setting?
Mackay Radiology is seeking motivated, career driven Medical Receptionist to join our busy Reception Team!
As the face of our organisation, you will gain experience and exposure to all radiology modalities across the clinic, whilst broadening your ability to work alongside many of our dedicated radiologists, technical and administration staff.
At Mackay Radiology we strive to provide the highest quality, comprehensive diagnostic imaging service to the people of the Mackay Region offering a wide range of medical imaging services in MRI; Digital Radiography; CT; Ultrasound; BMD; Nuclear Medicine and Dental Imaging.
This is a Full-Time permanent position working Monday to Friday - 38hours per week (no weekends!).
Reporting to the onsite Clerical in Charge (CIC), you will be required to:

• Greet all patients on arrival in a courteous, professional, and sensitive manner ensuring their visit is a positive experience.
• Registering patient and processing relevant paperwork on arrival.
• Answer the telephone promptly to responding to patient and referrer enquiries in a courteous, professional, and sensitive manner.
• Scheduling of appointments using our state-of-the-art RIS system - Karisma
• Determine and inform our patients of correct preparation requirements prior to their arrival.
• Manage and protocol appointments to maximise clinic efficiencies.
• Quoting relevant fees and Medicare rebates to patients, DVA and third-party insurance claims.
• On patient departure, ensure patient accounts are settled.
• End of day processes are completed, including billing off all patients, Medicare and DVA batching, site report follow-up and end of day closures.

BENEFITS

• Job stability and career development opportunities
• Dedicated one on one training programme provided by one of our experienced trainers.
• Be part of an experienced team who are able to share their years of knowledge.
• Increase your existing knowledge of medical terminology as well as various medical imaging services.
• Discounted imaging services for employees and immediate family
• Uniforms provided and annual salary reviews.
• Paid Maternity Leave
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance programs.

ABOUT YOU

• Experience in a Radiology administration setting or a patient facing role
• An understanding of medical imaging terminology
• Excellent keyboard skills for data entry
• Communication and interpersonal skills to assist in showing our patients care, compassion, and empathy.
• Analytical and problem-solving skills in order to effectively optimise allocated appointment slots.
• Strong multitasking skills showcasing the ability to manage multiple responsibilities at a time whilst working well under pressure.
• An ability to work autonomously as well as in a team environment.
• Be committed to your own professional development, including embracing ongoing learning opportunities as part of your professional development.
• EFTPOS and cash handling skills

ABOUT US

Mackay Radiology is a division of South Coast Radiology, and one of the leading brands within the Integral Diagnostics (IDX) Group, and one of the leading providers of quality diagnostic imaging services across Australia and New Zealand.
Our vision is to continue to produce excellence in diagnostic imaging and patient care, in an innovative and caring environment for our referring practitioners and their patients.
Ready to APPLY to work for Mackay Radiology?
When can you start? This role is open now, so you can start straight away, or we can wait for you to give current notice. If you would like to be considered for this role, please click the 'Apply' to send us your resume.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply - we support multicultural and diversity in the workplace.