Address
Form of workAbout the Company
Plaza Premium Group proudly operate the world’s largest network of international Airport Lounges and award-winning airport hospitality & passenger experiences. Our passion is "Making Travel Better". We are currently growing our team and looking for customer service champions to join our #PPGFamily at Melbourne Airport.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
What you will be doing:
- Greeting guests and welcoming them to the lounge
- Ensuring the check in process runs smoothly and handing guest questions professionally and in a timely manner
- Making sure the reception and lounge areas are always well prepared, cleaned and monitored at all times
- Answering telephone/ email enquiries and liaising with airlines
- Replenishing food and beverages in the food counters and refrigerators in a timely and hygienic manner
- Ensure sufficient stock levels of amenities are available
- Collecting dirty plates, glassware and rubbish from the tables and lounge area
- Establishing and maintaining good customer relations with our Lounge guests
