Address
Form of workAs part of airport ground services, Swissport manages 60 lounges in 20 countries under its hospitality brand Aspire Lounges and welcomes 7 million guests annually - irrespective of airline or class of travel, making the airport lounge experience accessible to all travellers.
We’re always on the lookout for new talent to join our lounge teams and we currently have a part time all-rounder lounge reception role available in our Melbourne International Airport – THE HOUSE LOUNGE by ASPIRE.
If you’re engaging, can deliver great service and are a team player, we’d love to hear from you!
Key Purpose
You truly are the first impression and set the tone for each guest experience by offering the warmest welcome and a smooth and informative check-in ensuring that our guests feel at ease and ready to sit back and relax.
Key Responsibilities
- Consistent and professional engagement with guests, tailoring their experience where possible
- Ensure that presentation of the reception area is immaculate as well as being ’presentation perfect’ yourself
- Have an in-depth knowledge of all Aspire Lounge brands, services, and products
- To take ownership of the capacity of the lounge in line with bookings, invitations, passenger forecasts and flows
- Understand Airline contracts requirements and all channels of entry into the lounge
- Ability to work as one team with service provider contractors and internal stakeholders
- Reporting, receiving stock and billing completed accurately and on time as required
- Have a customer and team centric approach with a can do and resilient attitude
Key Attributes
- A friendly, welcoming and professional approach
- Excellent verbal and written communication skills
- Driven by the delivery of great service
- Excellent organisation and time management skills
- Ability to multi-task and collaborate as part of a team
- Able to remain calm and poised under pressure
- Can manage a reception area
- Flexibility/Planning and able to work shifts between 4am to 3am as or if required
- Has a current RSA or Approved Manager level and Food Safety Handling Training etc, and be able to practice and maintain these qualifications (if required)
- Able to do tasks that range from reporting to spot cleaning and working as a team
Experience Required
- Experience in delivering premium bespoke hospitality
- General Airport or hotel front reception experience a bonus but must be eligible for an Airport ASIC (Application of an ASIC includes a national police check)
- Strong computer skills
- Experience working to a shift pattern and must be available across 24 hours / 7 days a week
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply.
