AddressSMAART are delighted to partner with one of SA’s largest private health insurers, in search Member Care Consultants in their Contact Centre.
This is an opportunity to make a meaningful impact by helping members get the most out of their private health cover and improve their overall well-being.
About the role:
As a Member Care consultant, you will engage with members regarding their private health insurance across various channels to provide an exceptional member experience every time. You will be providing information on our products and services, processing membership payments and providing first contact resolution on member queries in an empathetic and professional manner.
Working a 75-hour fortnight, you will be on a rotating roster from 8am-8pm Monday to Friday and the occasional evening shift and Saturday morning.
What's in it for you?
- Competitive salary and benefits package, including private health insurance allowance.
- Collaborative and supportive work environment that values diversity, innovation, and teamwork.
- Career growth and advancement opportunities within a dynamic and growing company at the forefront of the healthcare industry.
- Volunteer days to work with our partner charities
- Have prior experience in a Contact Centre or Customer Service position providing quality customer service.
- Be committed to delivering exceptional customer service every time.
- Possess well-developed communication and interpersonal skills and effective working relationships with all stakeholders
- Be adept with modern technology and using multiple systems simultaneously
- Show the willingness to receive, embrace and act on feedback and the ability to work autonomously
** Successful applicants will need to have both an up to date Working with Children Clearance (WWCC) and National Police Clearance (NPC) **
Apply now to start making a difference and be part of a mission to empower members to live healthier, happier lives.
Additional information
- Competitive Salary Package + generous Private Health Insurance allowance
- Extensive training | Career growth and development opportunities
- Flexible work after training | Modern CBD office location close to transport
