AddressOn 1 March 2023, two of Australia’s most successful member-owned banking organisations merged to form Heritage and People’s Choice - Australia’s leading mutual banking organisation.
We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
About the role
Working with Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent, high quality customer service.
We have Full Time (38 hours per week) positions available that will see you based within our Kawana Branch for your initial training period commencing on 11 March 2024, prior to being assigned to a branch within the Sunshine Coast Region (Caloundra, Kawana, Maroochydore, Nambour, Noosa & Palmwoods).
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.
What you’ll be doing
- Assisting members with their transactional needs and enquiries, making it easy for them to bank with us
- Engaging in needs-based conversations to find the right solutions for our members, every time!
- Building meaningful relationships to help our members achieve their long-term financial goals
- Supporting our members in using digital services to enhance their banking experience
- Collaborating with your team to contribute to a successful branch environment
Here’s what you can do for us
We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people and comfortable striving towards targets. To be successful in the role you will also need cash handling experience and be digitally savvy, able to quickly grasp new systems. While past experience in customer service is essential, don’t worry if you haven’t worked in a bank before, we will provide comprehensive, ongoing training to ensure you thrive.
Why you’ll love working here
Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.
When you come to work for us, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.
The Perks
- Ongoing training, coaching and support
- Employee banking benefits, discounted insurances and access to other offers through our Reward Gateway partners
- Paid volunteering days and flexible leave options to suit your lifestyle
- Access to wellness initiatives for you and your immediate family members
Next Steps
Sounds like a great place to work, doesn’t it? We’d love to hear from your about this exciting opportunity. Click ‘Apply No’ and submit your application, including an up-to-date CV and cover letter.
Please note that successful candidates must be available to commence in the role on 11 March 2024.
Applications close: 8.00am Friday 2 February 2024.
We are committed to diversity and inclusion and support candidate requests for adjustment to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
