Client Support Officer

Astris PME is a market leader in Australia, with a long heritage spanning nearly five decades. Our humble roots start in the 1950’s with walking sticks, to the current day with some of the most technologically advanced products in the world.

We provide assistive technology equipment, to improve the independence and lifestyles of those people with special needs. We have an extensive product range including motorised wheelchairs, recreational buggies, bikes and trikes and more.

Our vision is to be Australia’s leading supplier of world class assistive technology equipment that improves quality of life for clients and carers.

Our team prides itself on personalised service, expert advice and innovative products and we have a strong workplace culture underpinned by our values of honesty, integrity, respect, kindness and hard work.  

We have an exciting opportunity for aClient Support Officer to join our team based in Seven Hills on a full-time permanent basis. 

In this role you will be responsible for delivering excellent customer service and providing quality, prompt and efficient services to all internal and external stakeholders.

• Main point of contact for clients. 
• Handle all incoming correspondence (phone calls, emails and online enquiries). 
• Monitor shared email inbox and action requests. 
• Address client enquiries and transfer calls to relevant departments. 
• Address clients enquiries relating to website registrations/issues including review and approval of new registrations. 
• Ensure all client databases are up to date. 
• Liaise with internal teams as required. 
• Other duties as required.

• Previous experience in a receptionist/customer service role. 
• Excellent written and verbal communication skills. 
• Excellent phone manner. 
• Strong organisational and time management skills.  
• Demonstrated ability to work independently and in a team. 
• Exceptional attention to detail and a can do attitude.
• Advanced computer literacy skills [Microsoft office suite, CRMs, ERP]. 

This is a fantastic opportunity to join an established business and to play an important role in its development. You’ll be joining a diverse team who thrive when working collaboratively, share the brands ethos and are passionate about what they do. 

We offer a competitive salary package, health fund allowance and a variety of reward and recognition programs to help support you in your journey with us! 

If this sounds like you then look no further and Apply Now!