Member Relations Team Member

WynActive is looking for casual Member Relations Team Member to share our passion for people.

Are you a people-person with a passion for making connections? Do you thrive in an atmosphere where work is fun!

We employ a wide range of people, but they all have one thing in common; the energy and passion to build healthy lives! We are looking for casuals and a part time Member Relations Team Member to share our passion for people, believe in delivering unrivalled service and thrive under pressure.

Job Description

Job Description:

Reporting directly to the Member Relations Coordinator, the primary responsibility is to deliver outstanding quality customer service, in particular:

• Master the art of making members feel like VIPs. Your superpower? Turning a simple conversation into a memorable experience.
• Be the go-to person for gathering feedback and ideas from our members. Your creativity will help us skyrocket to new heights!
• Managing all aspects of the sales process; actively generating new business leads, handle day to day phone, digital and walk in enquiries, implementing all procedures and achieving sales targets.
• Having an extensive understanding of memberships, programs and other services provided by WLS facilities and easily articulate these to member prospects.
• Be able to navigate our online client portal and inform customers/ members.
• Market and promote all programs and services to the customers.
• Social media moderation
• Tour prospects around the centre(s), assess prospects needs, provide a price presentation, overcome objections and close the sale.
• Promoting the benefits of an active and healthy lifestyle to both prospective and current members
• Ensuring the integrity of the member database is maintained.

Desired Skills and Experience

Desired Skills and Experience:

• A genuine passion for delivering and displaying outstanding customer service
• Previous experience with Perfect Gym software is desirable.
• Enthusiastic and committed to helping people improve the quality of their lives with fitness and good health habits
• Share our values of Safety, Innovation and Service
• A vibrant and confident personality with a positive and results orientated focus
• Well presented with highly developed communication and interpersonal skills both over the phone and in person
• Strong organisational skills and attention to detail
• Ability to work a flexible roster including shifts that fall on evenings, weekends and public holidays
• Clearance from a Working with Children Check and National Police Check (or willing to obtain)

To request a copy of the position description please email Carolyn at cwigg@wynactive.com.au

How to Apply:

Please click on "apply" and upload a copy of your resume, and cover letter.

Applications close on Friday 8 March 2024

WLS is committed to providing an environment which protects the health, safety and wellbeing of all children and young people. We want children to be safe, happy and empowered. We are committed to ensuring the protection of children and young people from any form of abuse or conduct that puts children at risk. We require applicants to undergo an extensive screening process prior to appointment. If successful, applicants must comply with WLS’ Safeguarding Children and Young People Policy.
We are passionate about building an inclusive culture that recognises the diverse range of skills, experiences and qualities of our people, and where everyone can contribute fully, feel valued and bring their whole selves to work. We recognise that a workforce that reflects the Australian population leads to better decision making, innovation and employee wellbeing.