Member Service Advisor - Moonee Ponds Branch

We are a purpose-driven business, owned by our customers 

 Bank First is a customer-owned bank that exists to serve the people who serve the education and health community. Our members put others first, so we put them first.  

We have a clear strategic mandate to transform and grow the bank to do more for our members. At Bank First we are empowered to make bold moves to reimagine the way we serve our members.

So, what’s the role?

You will be the first point of contact for customer maintenance and service requests via branch and over the phone/email and will be responsible for the efficient completion of all telling duties and member maintenance enquiries.

Member Service Advisors are expected to deliver an outstanding customer experience and strive for first point resolution in all instances. The delivery of this outstanding experience will be mixed between phone, email and face-to-face, depending on member demand. The role will be based at the Moonee Ponds Branch but may be required to work or train in the Hawthorn East Branch every now and then.

What you'll need    

• You will be the type of person who gets satisfaction from assisting customer
• You love finding solutions that meet their needs
• You enjoy targets and structure in your role and get your energy from talking to people
• You are hardworking and keen to learn

The ideal Candidate will have the following:

• Branch banking background as a Teller and are seeking a career path in this field
• Strong work ethic & communication skills
• The ability to build strong relationships with customers
• A desire to learn and grow. 
• This is a full time permanent role based at our Hawthorn East Branch

This is a career defining opportunity to make continue your career in the financial services sector with the customer at the centre of everything we do.

Why join us

• A for-purpose bank committed to helping its members and their community.
• Impactful work to help in creating a world class Bank for our customers.
• Work with values-driven leaders, who actively develop talent and support you to grow your career
• Work-life balance and flexibility, so you can work in a way that best suits you and your commitments outside of work
• Hybrid working from our offices to connect and collaborate, as well as focused time at home.
• Competitive remuneration with extensive leave options a gym membership subsidy & free parking!

To apply

If you are looking for purpose and an organisation that lives their values every day, we encourage you to apply – even if you don’t meet all the criteria.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible.

NO Agencies required for this role and we encourage candidates to apply directly as Agency submissions will not be accepted.