Address- Answer Phone, email and web chat enquires – NO SALES
- Hybrid working environment – work from home and the office (Southbank)
- Rotating roster patterns Monday to Friday 8.00am – 7pm (8pm in daylight savings)
- Monthly rostered day off and annual incentives
- Ability to speak Cantonese or Mandarin is essential
About the Role
In this role you will be the gateway to our organisation. Our passion for our members is what we are all about, so you will pride yourself on providing the right solution and the best member experience in each and every interaction. You will field either phone, email or web chat enquires about all things CPA Australia. This could be from students interested in our suite of education options, business professionals enquiring about memberships, or our suppliers or peers with wanting to understand more about policy. This a strong “member focused” opportunity where the focus is on providing a positive member experience and helping others with their queries. You will love variety, one minute you are on the phone talking about membership options, and the next you are answering emails about upcoming enrolments or exams.
Your Duties will include, but are not limited to:
- Attending to inbound calls, face to face interactions and email enquiries which relate to all aspects of CPA Australia membership, services and products
- Providing advice, information and solutions to members and non members
- Take the time to understand members’ needs and goals to develop personalized solutions
- Engaging with key stakeholders to access correct information and the most appropriate member outcomes
- Providing feedback to leaders to continual improve the products and services available
- Making recommendations on continuous personal improvement & development based on leader feedback
About you
- Ability to speak Cantonese and/ Mandarin is essential
- Previous experience in Customer Service or Membership Support
- Passion for delivering the best member experience
- Empathetic by nature, you are solutions orientated and will take the time to understand our members questions or concerns.
- A willingness and interest in interacting with different personalities
- Someone who wants to be a part of a collaborative team
- Basic software skills to take notes in our CRM system and make records
Why we love working here:
- We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together
- The people, you'll work with like-minded and talented colleagues who aspire to be the best
- Our members, they are at the heart of everything that we do.
- Flexible work, come to the office and collaborate with the team one day, work from home the next
- Busy, fast paced, and we are passionate about what we do
- Paid parental, volunteer, study leave and the ability purchase additional leave
- Annual incentive scheme
- Learning & Professional Development opportunities
- We are an Australian based member organization with international offices, so global mindsets are encouraged
About Us:
CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 172,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.
We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.
How do I Apply?
Click Apply Now to submit your application for this opportunity.
To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers
