AddressJob Title: Member Services Consultant (Travel and Tourism industry)
Country: Australia
City: Gold Coast, Queensland 9726
Role Type: Full-time
Employee Working Hours: Full-time
Job Summary:
A rewarding fulltime Collections and Member Services position has become available at our Head Office in Varsity Lakes.
Hours Monday to Friday 9am to 5pm
To be considered for this role you will have:
A high level of Collections, Customer Service and dispute resolution experience
Deliver exceptional customer service to our valued Members
The ability to work independently and co-operatively in a team with enthusiasm
Ability to prioritize and complete tasks to an agreed time frame
Demonstrated decision making using highly developed interpersonal, verbal, dispute resolution and written communication skills
Manage and take ownership of accounts
Strong administration skills – Including Microsoft word and Excel
Your Duties will include but not limited to:
Contacting outstanding Debtors – via phone, email and sms
Member Education
General Phone calls
Other duties as required.
Ongoing training with be provided for the successful application.
