AddressJoin our team as a Membership and Engagement Officer
At the Pharmacy Guild of Australia (the Guild), we are a member organisation representing the owners of community pharmacies. Our members form a unique network of trusted healthcare professionals across Australia. We are committed to offering our staff a supportive and rewarding working environment and conditions. The Guild is at the forefront of advancing the community pharmacy industry.
Are you passionate about fostering meaningful and long-lasting connections and driving engagement? Do you thrive in a dynamic, collaborative environment? If so, we have the perfect opportunity for you!
At the Guild, we are dedicated to creating professional connections and enhancing the experiences of our members. We're seeking a motivated and creative Membership and Engagement Officer to join our team and play a key role in our mission.
This is a full-time position and will report directly to the Marketing & Communications Manager.
What will I be doing?
- Develop, implement and execute strategies to attract new members and retain existing ones in collaboration with the Marketing and Communications team
- Cultivate relationships with members to understand their needs and interests, ensuring a personalised experience as the main point of contact for members
- Proactively manage all aspects of membership including assisting with membership campaigns and actively source opportunities to increase and retain membership
- Analyses engagement metrics and feedback to continuously improve our offerings and initiatives.
- Maintain accurate and current records in the customer relationship management (CRM) database, including producing reports and training team members in the effective use of the database
- Identify ways to enhance high levels of member satisfaction and involvement
- Responsible for a smooth and timely membership administration process including personalised assistance and onboarding
- Prepare proactive content which is topical for members, supporting the Marketing and Communications team
What are we looking for?
- Proven experience in membership management, community engagement, or a similar role.
- Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse audiences.
- Creative mindset with the ability to develop innovative engagement strategies.
- Excellent organisational and time management skills, with the ability to manage multiple projects simultaneously.
- Passion for fostering professional connections and enhancing member experiences.
- Previous experience with a customer relationship management (CRM) database (Microsoft Dynamics 365 will be highly regarded)
- Qualifications in Business Administration, Communications or a related filed (or equivalent work experience)
- Work autonomously but also a team player - happy to pitch in with tasks outside their position
Why join us?
- We have a collaborative and supportive team environment that values creativity and innovation
- We offer professional development opportunities to enhance your skills and grow your career
- The Guild is committed to offering staff a supportive, flexible and rewarding work environment
This role will be based in our modern offices in Spring Hill, Brisbane. Hours of work will be 8.30am to 5.00pm, Monday to Friday.
If you have any questions about this role, please do not hesitate to submit them by email to *******@qldguild.org.au, please included the position title in the subject line of the email.
If you are interested in applying for this position, please provide a letter of application that showcases your suitability for the role and your resume to *******@qldguild.org.au.
Recruitment and interviewing for this role will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.
The Pharmacy Guild of Australia values workplace diversity and is committed to providing a supportive, inclusive, and respectful work environment. We welcome applications from people of all abilities, backgrounds and life experiences and encourage applications from Indigenous Australians, people with a disability, people from culturally and linguistically diverse backgrounds and mature-age people. Should you require assistance through any stage of the application process, please contact the recruitment team.
