AddressAbout Us
The Urban Developer is Australia's largest, most engaged community of property professionals. We provide our members with the latest news, information, and education on urban development, real estate, and construction. Our mission is to connect, inform, and inspire the property and urban development industry through innovative events, news, and digital media.
Job Overview
We are seeking a dynamic and motivated Memberships Manager to join our team. This role is crucial in driving membership growth, engagement, and retention. The ideal candidate will have a passion for the property industry, exceptional customer service skills, and experience in membership management or a similar role.
Key Responsibilities
- Membership growth: Develop and implement strategies to attract new members and grow the membership base.
- Engagement: Create and manage initiatives to engage members, ensuring they are actively participating in events, forums and other activities.
- Retention: Develop and execute retention strategies to ensure high member satisfaction and renewals.
- Member support: Provide exceptional customer service to current and prospective members, addressing inquiries and resolving issues promptly.
- Data management: Maintain accurate membership records, analyse membership data, and provide regular reports on membership metrics.
- Communication: Develop and distribute regular communications to members, including newsletters, event invitations, and updates on industry news.
- Events coordination: Collaborate with the events team to promote and manage member participation in events, webinars, and other activities.
- Editorial coordination: Collaborate with the editorial team to increase member engagement in editorial coverage and virtual content.
- Marketing collaboration: Work closely with the marketing team to create and execute campaigns that promote membership benefits and drive membership growth.
- Feedback collection: Gather and analyse feedback from members to continually improve the membership experience and offerings.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in membership management, customer service or a related role.
- Strong understanding of the property and urban development industry.
- Excellent communication and interpersonal skills.
- Proven ability to develop and implement successful membership growth and retention strategies.
- Proficiency in CRM systems and membership management software.
- Strong analytical skills and attention to detail.
- Ability to work independently and as part of a team.
- Highly organised with strong time management skills.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a leading organisation in the property and urban development industry.
- Flexible workplace with hybrid working options
- Frequent travel opportunities around Australia and abroad
- Dynamic and supportive work environment
- Opportunities for professional development and career advancement
- Access to industry events, conferences, and networking opportunities
How to Apply
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to Adam Di Marco - Founder and CEO of The Urban Developer. The Urban Developer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
