Memorial Sales Consultant

We are the caretakers entrusted to commemorate the lives of Western Australians now and into the future. We help family and friends honour the lives of loved ones and safeguard memories for future generations. Metropolitan Cemeteries Board currently have one full-time position and one part-time position of 22.5 hrs per week available for an experienced customer service professional at the historic and beautiful Fremantle Cemetery and will also create a pool of candidates to fill future vacancies. Applicants assessed as suitable may be offered similar roles as vacancies arise during the next 12 months. About the roleWe are seeking compassionate people to showcase our gardens, mausoleums and burial grounds, and products whilst supporting bereaved families to memorialise their loved ones. They will provide a seamless and high quality service to clients in our beautiful cemeteries. The Memorial Sales Consultant will be responsible for supporting clients in selecting, designing and coordinating cremation memorials, mausoleum crypts, gravesites and other MCB products. Given the sensitive nature of the products and services, sales are conducted in a dignified and respectful manner. About you · Your strengths lie in sales and customer service environments, where you excel at assisting clients in making decisions in challenging circumstances.· Your exceptional communication skills allow you to connect with people from diverse backgrounds and understand their unique needs when handling complex and delicate Memorial Sales.· You use initiative and act promptly to deliver excellent service to clients.· You have a good eye for design, attention to detail and passion for delivering products that meet the unique needs of your clients.· You will align with our values of Compassion, Respect, Understanding and Integrity. Why you want to work at the Metropolitan Cemeteries BoardThe MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:· encourages innovation and continuous improvement· values self-leadership and emotional intelligence· provides opportunity to do rewarding and challenging work· provides flexible start and finish times, within operational requirements· provides ongoing training and development opportunities· remunerates you with Award based salary and leave entitlements plus 11% superannuation· includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace. Equity and Diversity The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations. If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. Further Job Related information For more information about these roles please contact Sam Lynch on 9383 5236. Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5228. Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities. How to applyTo be considered for an interview: Please submit your current CV outlining your work experience and skills as relevant to this opportunity.Please include a covering letter of no more than 2 pages that demonstrate why you would be successful in the role, with particular attention to your:Excellent interpersonal skills and ability to connect with clients in a compassionate and respectful manner.Well-developed analytical and problem solving skills to address customer concerns effectively in challenging circumstances. Eligibility Requirements Appointment is subject to a satisfactory National Police Clearance as conducted by the Department. A criminal conviction may not preclude you from gaining employment.Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract. On-line application lodgementApply online by clicking on the “apply for job” button. Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted. Applications close Tuesday, 2nd April 2024 at 4.00pm.